Frequently Asked Questions
Where are you located?
Our address is 3549 N University Ave., Suite 200, in Provo, UT. We are in the Jamestown Square business complex on the west side of University Avenue. If you’ve ever driven on University between BYU and Provo Canyon, you’ve gone right by us!
How can I contact you?
We can be reached by calling or texting (801) 377-2014. You can also email us at mentalhealth@utahpsychologicalassociates.com or use the contact form at the bottom of the page.
Do you accept insurance?
Yes, we are paneled with a large number of insurance companies. If you happen to have insurance that we are not in-network with, we can often work with out-of-network benefits, or we can provide you with a superbill you can submit for insurance reimbursement. Note that we DO NOT accept Medicare or Medicaid.
What other forms of payment do you accept?
We accept credit card payments using Visa or Mastercard, as well as HSA/FSA cards and Care Credit cards. We will also work with clergy payments and payments from agencies such as DWS and Vocational Rehabilitation.
Is your office wheelchair accessible?
Yes! Our owner uses a wheelchair, so we will always be 100% accessible. There are two disabled parking spaces right outside our building and an elevator to our suite on the second floor. There are also accessible restrooms on both the first and second floors.
What are your hours?
Our therapists see clients by appointment only; there are typically available times days and evenings Monday through Friday, and occasionally on Saturdays as well.
What is your cancellation policy?
We require appointments to be canceled/rescheduled at least 24 hours in advance.
What ages do you work with?
Our therapists work with children ages 10 and up, adolescents, adults, and older adults.
What services do you offer?
We work with individual clients, couples, and families. We can also provide psychological evaluations for a variety of referral reasons. Additionally, in the fall of 2024, we anticipate offering a support group for young adults ages 16-25.
Are you LGBTQ+ friendly?
Absolutely! We welcome people of all sexual and gender identities into our office.
What will happen in a therapy session?
In early sessions, your therapist will typically ask many questions to learn about you, your current life situation, your history, and the reasons you are seeking therapy services. The number of questions starts to decrease after the first couple of sessions, and then the focus becomes addressing the things you want to change or improve.
Who benefits most from therapy?
Clients will have the most success in therapy when they are willing to be open with their therapist and are willing to implement changes their therapist recommends. That doesn’t mean it’s not OK to feel some anxiety, especially at first. It’s totally normal and usually gets better after you come to know and trust your therapist.
Do I have to lie down on a couch to have therapy?
Well, that’s up to you! That is a stereotype often perpetuated by the media, but in real life most people just sit in a chair or on a sofa. But hey, if the urge hits you and the couch is really comfy, go for it!
Can I ask my therapist questions about themselves?
Sure! Every therapist has their own comfort level with self-disclosure, but they are all willing to share some personal information to help build the therapeutic relationship.
Cats or dogs?
Both! Also hamsters, fish, ferrets, bearded dragons, rabbits, guinea pigs, axolotls, etc.
What do I do if I see my therapist in the community?
Great question! You are encouraged to talk to your specific therapist about this, but in general, therapists will not approach you or say anything beyond “hi” if you happen to meet outside the office. This is purely to protect your confidentiality. If you wish to approach and/or talk to them, that is totally OK, and they will respond according to your comfort level.
